Flexible support when plans change.
Effective Date: 03 August 2026
1. General Rule
Customers may request cancellation of a booking before the scheduled service time in accordance with the applicable booking window and the specific service terms.
2. Timing-Based Charges
Cancellation fees or refund eligibility may depend on the amount of time remaining before the scheduled service, whether the worker has already been assigned or started traveling, and the costs already incurred for the booking.
3. No-Show Situations
If the customer is unavailable at the service location or cannot be reached within a reasonable time, the booking may be marked as a no-show, and applicable charges may apply.
4. Worker Cancellation
If a worker cancels a confirmed booking without a valid reason, Consifo may attempt to reassign the job or offer a suitable resolution, subject to availability.
5. Rescheduling
Customers may request rescheduling where the service is still available. Repeated or last-minute changes may be limited based on operational conditions.
6. Policy Alignment
All cancellation requests are assessed in line with the Refund & Cancellation Policy, the Booking Policy, and any relevant service-specific terms.